Refund Policy

1. Cancellation / Refund Policy
· If you cancel your test within 4 full working days prior to the test date and we have provided the date you have requested, no refund can be given. If the test has been booked and the cancellation is over 4 days until their test date a refund for each test booked can be given minus £20 administration charge. Refund requests must be made within 14 days of the original order or no refund can be given.

· Alternatively you can opt to reschedule and we will do this free of charge as long as a request is submitted more than 4 full working days from the test date.

· Cancellations can only be made in writing via email or our contact form from the email address you made payment with.

· Refunds will be made to the crediting credit/debit cards within 10 working days of a valid request. If a refund has taken longer than this please contact us.




2. Your Right to Cancel.
You may cancel an order within the statutory period of 14 days, however once an order has begun the service will have deemed to have been provided and you will lose the right to cancel your order. Please see our Cancellation Policy for further details.

In the case that we have made an error in processing your booking we will try to rectify this in every way. If we are unsuccessful we will refund our fee. Please note all test booking dates and times are subject to availability and you may not receive your preferred date..

We only accept correspondence via our contact form: Contact Us . We aim to respond to all enquiries within 24 hours except over weekends and bank holidays.


3. Cancellations and changes
The individual test centres reserve the right to change test dates and times without notice. In this instance we will offer you alternative dates and availability.
Construction Job Training, CITB, CSCS and the CITB test centres individually accept no responsibility for any claim, loss, liability, cost or expense of whatever nature directly or indirectly arising out of, contributed to by or resulting from a cancellation or change to your test or you not being issued a CSCS card.
Retake option
When purchasing a CITB test and retake option:
· The candidate will only be allowed one free retest.

· The retest is non transferable between different people.

The candidate must book their free retest within 7 days of failing their test by emailing us at: Contact Us